Hello Community,
Note The Library folder is hidden in Mac OS X Lion. To display this folder in Mac OS X Lion, hold down the OPTION key while you click the Go menu. Open Application Support, and then open Microsoft. Open Office, and then open User Templates. Locate the file that is named Normal, and move the file to the desktop. Here you’ll see a list of apps that run when you turn on your Mac. Check the apps you don’t need, select the checkbox in the “Hide” column, then click the “-” icon. You can also do so by using CleanMyMac, via the “Login Items” and “Launch Agents” features. How to set apps to launch at startup on a Mac: From the Dock menu. The dock is an easy way to get the everyday use app as soon as you open the Mac, but setting the apps to launch at startup will make the process even faster. There is an option to set apps to launch at startup on a Mac from the Dock menu in case the app you are looking to set in.
Search for and open 'Cisco Webex Meetings'. Locate the cog wheel at the top right of the window and select 'Preferences'. Under the 'General' tab, deselect 'Start Cisco Webex Meetings desktop app when Windows starts'.
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I have a serious issue with my Mac Pro late 2013. I purchased it in August of 2014. It’s always seemed to be a bit quirky, but I attributed this to the usual first-generation bugs and not-so-stellar OSXs of late. When it was available, I installed the latest update of El Capitan, 10.11.5, and it seemed that Apple had finally got it right. Since the update, I have enjoyed the use of my MP as much as the other Macs I have owned over the years (a Performa, G3, G4, G5, several iMacs, MacBooks, MacBook Pros, and a Mac Mini – 14 in all).
Yes, computing on my MP was nearlly nirvana, that is, right up until a few days ago. It started when my mouse became very unresponsive and I just thought it needed a couple of new batteries. I put fresh, out of the pack Engergizers in, but it didn't help. The cursor was jerky and slow, and sometimes it completely froze. I paired a new mouse, also with new batteries, to the MP and experienced the same thing. Basically, the mouse was unusable. Control of the cursor would come and go randomly. I didn’t think to reboot sooner, (which surprises me, because, historically, I’ve had to do it fairly often to get it to work properly). But I did reboot, and it seemed to clear up the problem for the time being. This strange behavior of the mouse has happened at least a dozen times since the start, but it usually didn't last long and cleared itself up without rebooting. I have noticed that it often happens when Time Machine backups are taking place, or when other CPU-intense activity is going on.
Unfortunately, it appears that this mouse/cursor issue was a harbinger of things to come. Today I started the MP from sleep, and clicked on Mail. Nothing happened. It confused me and left me kind of bewildered for a moment. I clicked on my browser, Google Chrome, and again, nothing happened. I thought I should go to my applications folder and try to launch Mail from there to see if that would work. About the time I did this, I got a message window that said, “You can’t open the application ‘Mail.app’ because it may be damaged or incomplete.” Immediately after I read this, another message window, just like this one opened and said the same thing about Google Chrome – 'You can't open it,' etc. The icons for Mail and Google Chrome in the doc were now changed to the generic Apple app icon, (the white sheet of paper with the “A” in the lower corner). Each application I click on since waking from sleep today gives me the same result. Nothing will open from the application icon in the dock or from the original file in the applications folder. Another very odd thing is, clicking on a file opens the file in the application it is native to. Strange, yes, but I was able to open Google Chrome by clicking on a saved URL, and I opened TextEdit by clicking on a saved TextEdit document. But the application will not open by clicking on its icon. I thought this was very unusual.
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With this bizarre behavior also came a slowdown in response time from the mouse and keyboard. It's so slow that it makes working on the machine, for all practical purposes, impossible. It takes 20 or 30 seconds to register a click. But adding to the oddity of everything that's happening, once an application is open, such as TextEdit, the mouse and the app seem to operate almost as if nothing were wrong when working within the app. Conversely, responses to the mouse when trying to use the finder or open a file from the desktop are very slow. A note on this: When I first woke the computer today and experienced the problems, I tried to open the applications folder, and when it finally opened, there were no applications showing. In near-panic mode, I immediately attempted to open my documents folder to see if my personal files were intact, but no, and they were also gone, or so it appeared. I found out later, having left the folders open on my desktop for an hour or so, that the files eventually showed up. This was a major relief. But the icons on many of the applications in the applications folder had changed to the generic Apple app icon, for whatever reason. I rebooted in Recovery Mode, but was not able to do anything there except run first aid on the hard drive, which showed all to be ok. I didn't want to restore from a backup at this point in time. I had another option to attempt first. Re-booting after this changed nothing.
The option I mentioned was to try Disk Warrior on it. I ran the latest version, and re-built the hard drive, checked the hardware, and whatever else the software does, I forget. It took about 45 minutes to run. The end result was that it showed some things that were corrected, probably 8 or 10 items, none of which sounded critical. I said a short prayer and rebooted. Nothing changed. Everything I described before was exactly the same.
Exasperated, I came here to see if there was anything I could glean from the conversations that might help me. I didn't find anything really substantial to help me solve the problem, unfortunately. What I found was that I am by no means the only person who has experienced MP late 2013 problems of catastrophic proportions. It is obvious that there is a serious problem with this Mac.
To those who have had smooth sailing with theirs, be very happy. So was I. The issue came out of the blue. Yesterday I would have been right there with you praising it. I hope your luck holds out and you never have to experience this level of frustration with a product. I mention this because some postings seem to dismiss the issue as being flukey. But I gotta say, in all honesty, anyone denying the MP has a problem is either whistling through the graveyard or they are so pro-Mac that they are not willing to allow even a small chink in the Apple armor. They are good people, but they are in denial. I know first-hand how easy it is to refuse to acknowledge the existence of even a slight blemish on the brand. I fought the Mac-PC wars back when no one knew what a Mac was – except almost every graphic artist in the country. We Mac users quietly labeled as odd balls, unconventional and quirky. But we knew we had the best product. We knew that where the rubber meets the road, especially where graphics was concerned, we would spank a PC every time. The '90s, and even the early part of current century was a time when serious computer users lined up on one side of the tracks or the other, Mac or PC. Much animosity arose between the two camps, mostly on the Mac side, because we were the outsiders, rather looked down upon by the majority. We felt the need to constantly get our message out to the overwhelming numbers of dominate PC users. A sort of tacit animosity ensued. And it turned into a war-like proposition to lots of Mac users, me included. To some folks who lived through this era and have subsequently become yet increasingly immersed in all-things-Mac, the war rages on. This is the meaning behind my description of those who are 'so pro-Mac'. Again, it's easy to understand why this mentality still exists. It was not easy for us good guys back in the day. But it's time now for rational people to put down the 'til-death-do-us-part mentality and face the facts, which also means acknowledging any deep seated, illogical bias. This MP is not good. There is a real possibility that it could be a lot worse than not good. Time will tell.
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On the side of those who are not willing to admit it's got serious problems, granted, the argument will be, considering all the MPs sold, there are going to be a dud or two, it’s just human nature to be less-than perfect. I accept this. For my money, however, having experienced what I have with my MP, and hearing the facts given on this site by more than a few owners of the MP – and the incredible absurdity of the problems they've experienced – that any rational thinker will have to at least entertain the idea that it indicates we are dealing with much more here than the occasional, inevitable dud.
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The bottom line is, my problems are not isolated. It’s obvious that Apple has a product that is failing at a rate very uncommon to the brand. Again, I have owned over a dozen Macs, all shapes and sizes, but never have I had anything happen to any of them that comes close to this kind of failure. How disappointing this is to me, one who has carried the mantle for Apple products for nearly 30 years.
I doubt if there is anything that anyone on the staff of technical advisors here at the Apple Community board can do to help me with this problem. I’m not in any way devaluing your service to Mac users. I certainly welcome any help you can offer. I know you’ve helped countless others in finding solutions to problems. But it is somewhat different for you now with this model of MP. Your best efforts seem to be a little anemic on this subject. And it's not your fault. Apple isn't talking, so you are out there on an island of your own, grasping at straws to try to help. I commend you on this, but nothing I've read has shed any significant light on what appears to be a real, first-class Apple mess – currently without a viable solution.
Again, I welcome any and all suggestions, and I thank you in advance for even addressing it. I’ll definitely check back here in the next few days to see if there are responses.
I feel the prudent thing for me to do now is to make an appointment at my nearest Apple Store, an hour and a half away, and let them have a go at fixing it. I am not overly optimistic about having full success at resolving the issue on the first visit, based on other contributors’ experiences. And I don't look forward to hauling it back and forth numerous times to get it right, as seems to be the rule rather than the exception. But in this regard, fortunately, I am retired and only do occasional low-pressure projects now. It's great not needing the MP to put food on the table like I did for many years using my trusty ol’ G5. I don’t know what I would do if I still ran my business full-time and was dependent upon this MP. Small businesses depend on their hardware to work. Major failures, such as this MP seems to display with regularity can quickly put a small business out of business. This failure is not a walk in the park for me, but I really feel for the ones who invested so much and who are dependent upon it daily, only to have it mucking things up, that is, when it's not in the repair shop.
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Finally, I am posting my thoughts here to express my letdown in commiseration with other MP Late 2013 owners. These are users who were as elated as I was when Apple finally replaced the G5 with this sleek, state-of-the-art piece of equipment. Like many others, I jumped right on the bandwagon wholeheartedly, and I paid their price without the slightest reluctance. Plunking down $4k for it, adding on Apple’s 27” display, and then having to purchase an external disk drive now makes me a feel a little embarrassed, at best – and at worst, like an easy mark. The bottom line is, I didn’t expect this new MP to launch me into some kind of computing euphoria, I just expected it to work as it was advertised. The one thing I added on, and thank the good Lord I did, was AppleCare. Before this saga is over, Apple is probably going to wish I had declined it.
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